Newer apartments that are disappointing: unsafe, unresponsive, and unacceptable
August 16, 2025 - Review from Apartments.com
This property may be “newly built,” only a year or so old, but the way it is run is anything but safe, professional, or dignified. My family has experienced repeated security issues, ADA violations, safety hazards, and gross neglect of maintenance responsibilities.
Move-in disaster: On the very first day, the A/C unit — oddly located in the bathroom ceiling — leaked and caused a flood in the bathroom. That was the “welcome” my parents received when moving into this community, and it should have ...
been seen as a harbinger of the problems that would follow.
Security & ADA lapses: Unsecured access panels and doors that failed to meet basic compliance have been constant issues. Emergency maintenance calls often go unanswered with no follow-up, leaving vulnerable residents without support. Even the fire department was unable to reach an emergency contact, and on-site staff could not provide one when asked. This demonstrates a blatant disregard for resident welfare and the complete absence of an emergency action plan (EAP).
Maintenance failures: Critical systems such as air conditioning have gone unresolved for unacceptable periods. Staff have refused to assist when approached directly, and legitimate requests for help have been brushed off instead of addressed. Supervisors have, on multiple occasions, responded with hostility, unprofessional remarks, or outright threats rather than solutions.
Not isolated: This is not just my family’s experience. You can approach almost any resident here and hear the same feedback. On-site staff, including the assistant manager in the leasing office and the maintenance supervisor, must be held accountable for their inaction and inability to perform their duties.
A pattern of neglect: These are not isolated incidents but part of a pattern of neglect and retaliation against residents who simply want safe, livable conditions. My parents — seniors, one bedridden — should not have to live in fear that reporting issues will be ignored or met with intimidation.
Heron Ridge Senior Housing markets itself as a modern, safe option for seniors, but the reality is very different. Families deserve transparency, accountability, and respect — not ongoing safety hazards, unanswered emergency calls, and dismissive staff.
Until management takes responsibility and corrects these systemic problems, I cannot recommend this property to anyone seeking safe and dignified housing for their loved ones.
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Property Manager Responded
August 19, 2025
We're sorry to hear about your experience and appreciate you voicing your concerns. We strive to provide a comfortable living environment. We encourage your parents to reach out to us directly so we can better understand their concerns and work towards addressing them. They can reach us at 407-861-3615 or Heron.Ridge@dominiuminc.com.
Max of 2. | Restrictions: Some breed and other restrictions may apply. Please call for more details.