Avoid at all costs!
July 7, 2019 - Review from Apartments.com
Three years ago I moved out of this nightmare after a year's lease. No one who wants a mold, water damage, or fire hazard free apartment should rent here. The problems literally started the moment we walked into the apartment when we heard the carbon monoxide alarm go off. No one was at the office to take our call and after calling the emergency maintenance line it took a half hour for someone to get back to us just to tell us it was a bad battery and nothing to worry about. Two days later it was ...
replaced, still went off. We were told it was a bad detector. My roommate and I bought our own detectors and they likely saved our lives; they showed carbon monoxide levels were above OSHA hazard standards. Someone finally came out, continually asked us if there was a fire in the furnace room (do they not inspect these apartments before renting them out), and replaced the entire furnance... Which would lead to problems in the summer when we found out they never hooked up the condensation pipes from the above apartments and our furnace to the outside, resulting in our furnace room and the attached living room flooding TWICE before it was "permanently" fixed by digging a ditch ourside our apartment.
We had numerous other bad experiences with maintenance throughout the year. Sparking electrical switches that took multiple visits to fix (the last one actually being from a trained professional), bad faucets and handles that were never fixed, mold and water damage that wasn't investigated even half a year after they were reported, and half the time Maintenance never left slips so we could never tell when they came or what they did. Their 24/7 emergency call center is a joke. Out of roughly six tickets we placed, twice they never actually submitted tickets and and the third time it took a half hour for someone to get back to us. When confronted with these issues, management told us we should have called the main office. Additionally, the 2 washers and 2 dryers servicing our entire building of 12 apartments have been malfunctioning for the past 6 months and no longer take a normal debit card. We were told a month in they would be fixed "soon". They were still broken on the day we moved out.
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Max of 2. $350 is non-refundable.