Poor
March 12, 2026 - Review from Apartments.com
If you are new to the area, I recommend considering other apartments before signing here. I’ve lived here for 8 months and management consistently fails to address issues raised by residents. While the property initially appears appealing because of its modern design and amenities, the level of service and follow-through does not match what is promised.
When I moved from overseas to this area for military orders, I felt pressured to secure housing quickly. The leasing office offered a “first ...
month free” promotion, which made the property seem like a great deal at the time.
Since moving in, I’ve had ongoing issues with motion-sensor lighting in my laundry and shoe closets. Management stated this was a property-wide issue and that they were investigating a permanent solution, but there has been no visible progress and the same response is given when the issue is raised again.
A pattern I’ve noticed is a shift of responsibility from management to residents. Utility costs are distributed in a way that includes empty units, with the reassurance that prices will drop once the property reaches full occupancy. However, the billing breakdown lacks transparency, making it difficult for residents to verify how costs are calculated.
Residents are also expected to purchase and replace their own refrigerator water filters, which is surprising for a property marketed as a premium apartment community.
The package room is advertised as secure, but the door is frequently faulty and does not lock properly. Trash costs are also variable and based on community volume, yet management does not appear to monitor oversized items like mattresses or furniture, which increases costs for all residents.
The buildings look nice on the surface, but management and follow-through do not match the image presented during leasing. If I had known about these issues beforehand, I would have chosen a different property. Please manage your expectations before signing a lease here.
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Property Manager Responded
May 14, 2026
Thank you for your residency and for taking the time to share your experience. We’re sorry to hear your experience hasn’t fully reflected the standard we are known for and strive to provide.
Feedback like yours helps us continue improving. While we’re honored to be recognized as Best of Silverdale, that recognition is only possible because we truly value resident feedback and opportunities to do better. We also want to provide some clarity that utility charges are only billed across occupied homes, though we understand utility statements can sometimes feel confusing and we’re always happy to help walk residents through them.
We encourage you to stop by the office to speak directly with our Community Manager, and we’re happy to connect you with regional leadership as well if additional support is needed. We appreciate the opportunity to improve your experience moving forward and thank you for being a valued part of our community!
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