Ask questions about move out charges before signing lease
July 7, 2020 - Review from Apartments.com
The property manager deducted contractor fees to turn over the unit I resided in from my security deposit. The apartment was left in good condition; it was thoroughly cleaned and no damage to anything. My personal pictures and those taken by the maintenance supervisor serve as proof. When I attempted to dispute the charges with the property manager, she stated that “it is company policy to charge back costs incurred by the management company to turnover a unit; all former tenants are assessed ...
move out charges; and this is a standard industry practice”. They charge you for normal wear and tear. This policy is not written in the standardized lease, nor did the property manager share this information with me upon move in. To top things off, the property manager’s actions are backed up and supported by the senior regional manager. Claiming damage to a unit in order to retain a former resident’s security deposit is an unethical business tactic. I’m sure the management company has made a great profit by doing this. Customer service, professionalism, and transparency is lacking with this company and its staff.
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