I lived at this complex for a few years and it was not so bad when I first moved in. At first work orders were done timely, usually with in 1-2 days. My first year they gave me incentive to renew my lease by offering me a reasonable rate, $75 off the first month and a carpet wash. The second year you only got one of those three, the last year, i was offered nothing. I warn new renters the management here changes constantly that its hard to keep up with names. It is the reason I finally left. I
...will add my second year I was given one rate by one lady in the office but when i went to renew she had quit and they did not want to honor the rate, luckily I had it in writing. When it was time for me to renew my last time there I asked if they could give me a better monthly rate because my rate had significantly gone up. The office agent said no so I began to look elsewhere. When I gave them my notice that I would be leaving, then the property manager tried to renegotiate, saying they will give me a lower rate if I didnt leave. At that point it was too late because I had already found another place. It was also upsetting that I did not receive my deposit back. I specifically asked the front office to schedule a walk thru before I left but they never did so my last day I had no choice but to just leave the key. I called and called for weeks about my deposit. When I finally got a hold of a manager, they tried to show me all these bogus billing of things found wrong with the apartment, the toilet paper roll needed to be replaced, the carpet had wear and tear, etc. all things that were in the same condition as I entered. I tried to dispute it with my inventory list when I moved in but once again I called and called trying to talk to a manager but there was never one available to speak with me. I finally gave up my loses. Learn from my mistake, you can find better management elsewhere. If you are gonna rent here, get everything written in writing and take pictures of everything.
Property Manager Responded