Zero Help
November 13, 2024 - Review from Apartments.com
Update: the repairman had stopped by on the 9th day of the repair request with the maintenance supervisor. No communication. They put in a “temporary fix” that didn’t actually work. Moreso on the appliance repairman for that one. So, we’re at two weeks and back to requesting updates every day or every other day. I firmly believe if we don’t, our dishwasher would go unfixed until we move out.
9 days ago we had submitted a dishwasher repair ticket through the app for maintenance. I’ve checked in ...
with three different leasing agents at least 4 times now. I’m leaving this negative review because the lack of urgency, communication, and lack of care for the tenants.
My frustrations is also due to 2 weeks to repair our elevator, package room supposedly being non secure enough to CLOSE IT to where packages needed to be delivered to the front desk for a MONTH. Dried animal urine at the base of one of the stairwells taking forever to be cleaned up.
Tomorrow is the 10th day since submitting the ticket for repair, and I plan to exercise my Arizona law given right to call a licensed and insured appliance repair company to fix my dishwasher, deduct the bill (upon submission with remaining rent) from my next rent.
We will not be renewing with Icon, and we will recommend to everybody to seek an apartment elsewhere.
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