Tough place to live
August 1, 2023 - Review from Apartments.com
Unlike many of the reviews from people who just moved in if you stay for awhile it is a tough place to live.... many of the other buildings in Navy Yard offer much better customer service, transparencies and safety.
Here are my big issues:
1. Amenities look huge when touring but you have to remember that there are over 750 units or over 1,000 people living within Illume that you have to share them with and then they give access to the neighboring hotel and buildings which adds even more people. ...
This leads to over crowding when you want to use the amenities such as the gym before or after work or pool in the evenings/ weekends
2. Safety is a big issue with this building. Cars get stolen from the garage, a person was robbed right outside the front doors and people actively sell/do drugs on the roof top. They have a "security guard" but nothing gets enforced in this building. Also, get ready for nonresidents to be constantly asking to be let into the gym, roof or pools (concierge lets them in so it is a free for all). Then when you go to pick up a package it will most likely be missing half the time
3. The leasing office will tell you anything you want to hear to get an apartment leased and then when you sign the lease they disappear and become impossible to get ahold of. I was told my apartment would have a movable island, it wasn't there when I moved in and was told they were supply chain issues and it would come in a couple weeks... it never came and the leasing agent became unresponsive
4. Be prepared to spend at least $100 more than the advertised rent on surprise fees for air conditioning, heating and utility fees on top of your normal electric and gas bill.... if you want to lock a bike up that will be $50 per month too...
5. Get ready to hear everything from your neighbors... and if they blast music all day or have dogs that consistently bark management won't take any actions
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Property Manager Responded
August 9, 2023
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing to provide more feedback, please reach out to us at (202) 488-3370 so we can assist you further.
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