Highly Disappointed lack of empathy for residents in a 55+ community
February 19, 2026 - Review from Apartments.com
Highly disappointed. Recently moved to the area and was seeking out a 55+ community. Since I was unaware of where to start at, I used apartments.com to help me with my search. I was able to find a few fairly decent communities, however this one in particular stood out because it was advertised as smoke free on apartments.com That was until a couple of weeks after moving in; my entire unit became consumed with cigarette smoke. When I first moved in, the temperature outside was extremely cold ...
which is probably why I did not immediately notice the smell, however, as soon as the temperature outside increased, it was extreme smoke everywhere in the unit. I began having trouble breathing as I have severe asthma. I reached out to the front office via email to ask about the smoking policy and was informed that the building that I moved into was an entire smoking building, I questioned if the community was smoke free and was informed that it wasn’t entirely smoke free. I informed the front office that I have severe asthma and most definitely would have not moved into a smoking unit or smoking building for that matter. I then sent an email requesting to change units to a building that was not entirely a smoking building, the response they I received back was mind blowing, non empathetic and was apparently seeking a way to place blame on me as the resident. Nonetheless, I was advised that my application was going to be reviewed and I would be reached back out to once it’s done. Not really sure what my application has to do with my request due to the severity of my health but I never heard a response back from anyone.
Over a week later, and still no response back from the front office or the area manager that only responded to my original email, and never responded to my follow up email.
I am left with no other option but to simply leave the community all together. I will not suffer in silence!
As a result I had an asthma attack and found myself in the emergency room the same day and haven’t been able to stay inside the unit since.
I am also disabled so now I am again preparing for another move. I am extremely disappointed in the treatment that I have received from this community and I encourage any future tenants to read all of the review carefully both old and new before moving into any community. I can only wish I had done the same for myself.
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Breed Restrictions Apply.