No Communication
July 14, 2026 - Review from Apartments.com
I have been waiting to write this review until my lease ended with Integra, hoping my experience would improve. Unfortunately, it has not.
While I'm genuinely glad to see that others have had positive experiences, that has not been my experience personally. My biggest disappointment has been the consistent lack of communication from the leasing office.
My family and I have been forced into a month-to-month lease , increasing rent $400, due to a complete failure of communication from the office ...
since March. After multiple messages and phone calls attempting to renew our lease, every attempt went unanswered. We were left without any meaningful updates or direction despite repeated efforts to contact the office.
This unfortunately mirrors my experience throughout my tenancy. When I needed a roof leak addressed, when my dryer stopped working, and when my dishwasher would not drain, I was met with the same pattern. I would leave calls and voicemails and typically wait three to five days before receiving any response or update. While the maintenance issues were eventually addressed, the lack of timely communication made otherwise manageable situations unnecessarily frustrating.
I understand that property management offices can be busy, and I don't expect immediate responses to every inquiry. However, tenants should not have to repeatedly call, leave multiple voicemails, or go days without acknowledgment—especially when the matter involves something as significant as a lease renewal.
The property itself has many positive qualities, which makes this even more disappointing. Better communication and responsiveness from the office would have made a tremendous difference in our overall experience. I hope this feedback is taken seriously so future residents receive the level of communication they deserve.
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Max of 2. Integra River Run is a pet-friendly community. There is a non-refundable pet fee of $350 for the first pet and $500 for the second pet. Pet rent is $25 per pet monthly. 2 pets max per home. Breed restrictions apply.