Don't move here
October 26, 2023 - Review from Apartments.com
6 years and every year it got worse. My ice maker still doesn't work even after they closed the ticket multiple time. I finally gave up and stopped asking then to fix it. They built a quad in front of my apartment, mind you after I moved in which I would have chosen a different apartment because people are out there until 3am and when I brought this to they're attention and asked if there will be a curfew like the pool they stated they're won't be they just ask people to be respectful. Obviously ...
that's not going to happen if they are out there until 3am. They then decide to redo the parking lot (twice) which caused a lot of us to have to park somewhere else. I pay $30/ month for a carport.I asked if they will compensate us they said no. The gates never work and we constantly have homeless people walking in and out. One even jumped in the pool. They did nothing when I said she was walking around. Two residents called the cops because she was harassing them. They charge you an amenities fee when for almost a year the pool was closed and the gyms equipment at times don't work and the gates don't work. They finally put a lock in the walk up gate.Again been here 6 years and they never had one. When I told them I've emailed multiple times about how my neighbor smokes in his apartment they finally told me yesterday that they don't receive ICloud emails. Mind you I've told them multiple times before now I emailed them and they said didn't "see it". I confirmed my email address with them multiple times which is an iCloud and no one mentioned that. And for anyone asking I went in and told them that my neighbor was smoking in his apartment and was making my apartment smell so bad especially my upstairs bathroom. They also told me they gave him a letter, but it obviously didn't help because he still smoke and my apartment smells like smoke. Now let's get into now I Unfortunately have to break my lease due to medical reasons which causes me not to be able to afford my rent. I went to the management team to ask for a payment plan to be able to break my lease. I even offered to show them my medical bills and even a doctors note that shows I have to miss work with shows why I'm not able to pay my lease, but all they told me there's nothing they can do and if I don't pay it before the 30days they have to move forward with a default lease. So disheartening especially since I've been there for 6 years and was never late on rent
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Property Manager Responded
December 5, 2023
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for leaving feedback. Please reach out to us at (512) 292-4750 so we may identify ways to improve your experience.
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