I have tried to give this complex the benefit of the doubt but after only three months of living at The Jane I can no longer recommend living here - ESPECIALLY FOR MILITARY FAMILIES. We have experienced nothing but frustration since moving in. When we moved in, our lease wasn’t even generated on time so that was an issue on our move-in day. Two weeks after move-in, our HVAC system broke and it took five weeks for them to fix it. Our apartment got up into the 80s and their solution to that problem
...was to bring in a noisy portable unit that drove up our electricity bill until the HVAC could be fixed. Throughout that process, we had to call multiple times a day to get status updates, timelines for when it would be fixed, etc.There has also been constant construction outside our window starting at 7 am sharp, maintenance requests that go unanswered for weeks without any mention of it, MISSING MAIL/packages (the mailroom looks like a bomb went off - anyone can take people’s packages), inability to ever reach anyone by phone, etc. - the list literally keeps growing by the day. If you’re lucky enough to get ahold of someone at the front office and they mention they’ll call you back - you will literally never hear back again. Just last week I went to the office to complain about a 2-week old maintenance request, and the woman in the office told me that if the issue wasn’t a flood or a fire then it wasn’t a priority and she couldn’t tell me when it would be addressed. She was extremely rude about it, especially since management had just emailed us and told us to let them know if we had maintenance requests over 1 week old. My husband scheduled a meeting with office staff to discuss some of the issues we’ve been dealing with and they never called back about the meeting. Regardless of how serious or inconvenient a problem might be, it appears that the Jane doesn’t not take residents’ complaints seriously. It still feels like nothing is ever a priority and some of the other office staff are downright rude. The unprofessional way that things are handled here will blow your mind. I don’t know many people in the Chesterfield area but my husband and I will DEFINITELY NOT RECOMMEND anyone at Fort Lee consider the Jane as a place to live. Unless we notice a complete 180 in how things are handled by management and staff, we will continue to recommend military personnel look elsewhere when looking for a place to live
Max of 2.