DON'T
April 19, 2025 - Review from Apartments.com
I've been a resident at Laguna Reserve for nearly three years. Noise disturbances from neighbors—including loud televisions and music—are common and frustrating.
In addition to the noise, the apartment units themselves are in need of repairs and ongoing maintenance. Issues like faulty plumbing and broken appliances have been persistent, with slow or inadequate responses from management.
More concerning is the management's handling of resident complaints. I reported a situation involving a ...
neighbor on the first floor of Building A who was behaving in a threatening and disrespectful manner. Unfortunately, when I brought this to the attention of the management team—specifically Denise, April, and Jamika—my concerns were dismissed without any proposed resolution or guidance on how to proceed.
Living in New Orleans, I understand that urban living comes with its challenges. However, the dismissive attitude I experienced from the management staff is unacceptable. I urge corporate or the property owners to step in and ensure a safe, respectful, and well-maintained living environment for all residents.
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Property Manager Responded
April 22, 2025
Hi, Brittany. We are sincerely sorry to hear about the issues you have faced during your time here. Our top priority is making sure that our residents feel comfortable and heard so we apologize if that has not been the case. Due to the nature of these concerns, we’d like to further discuss this in person or over the phone. Please contact us when you have the time. Thank you. -The Team at Laguna Reserve
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