After MONTHS of being sick, having to call out of work twice, and letting the front office know of an issue in our Dallas apartment almost a year ago, my fiancé and I go to move my stuff out last Saturday only to discover black mold (which I am severely allergic to) all over everything. I had to leave behind a piece of nice furniture because the mold was so bad due to a slow leak in the walls. I spoke with someone then (who wouldn't even look at the photos of the mold), tried calling again
...yesterday, and not a soul has gotten back with me about this HUGE disturbing issue. Great job, Lakeview at Parkside. I totally feel that "commitment to the highest quality customer service and maintenance repair" that you "promise". Not to mention the front office got my roommate and I our 60 day notice almost one week late, and now WE are stuck paying more beyond the agreement of our original lease because of the front office's utter negligence.
finally spoke with T (for privacy), one of the apartment managers, and she is horrendous and awful to deal with. She called and immediately began the discussion in a combative tone, blaming me for not receiving the phone calls she *claims* she made yesterday. Never received anything from her. After arguing with her over that, I began to discuss the real issue at hand. She decided it would be appropriate not only to blame me for this issue at our apartment, but to interrupt everything I said to her. I finally had to call her out for being so rude by constantly interrupting everything I was saying with a rebuttal. She proceeded to be smart with me and would ask for permission to speak whenever I was finished with my statements. To add to this, Tammy blamed my roommate and myself, who are both flight attendants and who are gone for most of each month, for our not knowing about the mold in the space. She said had we been home more things would've been differently. She never once apologized. Never once told me how I could rectify the situation or offer any assistance from the complex as I file a claim with insurance. She never once stopped blaming us for the disgusting, vile situation at our space that also affected our upstairs neighbors. Her behavior was rude, hateful, and spiteful. Had she offered simple kind words or one small solution, one small gesture of good faith, I would not be returning to write this review about her specifically.
Property Manager Responded