I want to mention that the reviews are weirdly good. All the resident are curious about it ,lol.
1) NO hot water - few times a week in winter.
2) SMELLin the hallway. I can smell it even I put mask on during COVID situation.
3) Elevators have stopped working multiple times. A week after moving in, I was stuck in the elevator over 10 minutes. There were more people trapped in the elevator since then.
4) Concierge issue- In the luxury building, the concierge can give a key for my guests like a
...dog walker, nanny, cleaning people or my friends when we put their info in the portal then my guest can enter the house. So I entered my dog walker's information. But Dog Walker called me and said that he couldn't get the key. so I asked the concierge, concierge staff literally said "We don't check the portal so copy the key from the leasing office($15) and give it to your guest. checking portal then give the key is their job! Then there is my question "Why did you guys put this service on the portal that you guys not going to offer?"
They take so much time to find one package. there is long line to get package. fyi, I had to wait over 20mins for my package. to be honestly, this is the management's fault. It doesn't make sense that two staff to work in a two-tower building. one in front desk and one in the back for organizing package. The building I lived in before also had two towers. they had four people worked in the concierge. concierge staff are kind. But I can't say that they're doing a good job efficiently.
5) There's a lot of fly in the tub. "I don't clean often?" NOPE!! my cleaning lady cleans the bathtub once a week.
6) My house is ICY-COLD in winter. Maybe because the building was built so long ago and the windows are too thin?. If you turn on the heater, the house becomes completely dry. but I had to turn on. I kept it on and the monthly electricity bill was over $500. my home is one bed room unit.
7) Management does not care about resident's complaints at all. they Ignore it. I HATE that the way how they talk and their tone of voice is rude.
8) When it rains, floor needs carpet in the lobby and rolled up when it stops raining in other luxury building. as you can see in the picture, they just keep it on with duck tape which is ugly.
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