I was so grateful when we were approved for an apartment in September 2021. It was the only 3 bedroom available on short notice. I didn't even mind the large deposit. However, problems started day 1. The apartment was filthy when we got it. Drawers were broken, drains were compacted with grease and gnats. The tub and sink were not grouted properly, and there was clearly water damage under our kitchen sink (the smell... Yuck!) At first Maintenance would come out right away to address smaller
...concerns, like the grouting. But whenever we reported major issues we were ignored or given mickey-mouse workarounds for the problem. AC motor going out? "Just give the unit a good smack to get it going again." Drains clogged out to the street? "Just open your drainage valve right by your front door and let the sewage water run down the sidewalk." Several water leaks from our upstairs neighbors never received dry-out services so there's mold and mildew growing on the ceiling. After a year of this, I went month- to-month (which increased my rent by $240, BTW). Now they don't even bother responding to my work orders. The pools are disgusting. The amenities are non-existent; no playground, no volleyball or basketball courts, no gym. All of that is false advertisement. The office is a ghost town. No one is ever there or ever responds to inquiries. We used to have 24 hour security at the gate but about 4 months ago that stopped, so anyone can drive in any time because the gates are wide open. Pigeons are everywhere. You will have drain flies because of the constant water issues. OH, the water issues! Yesterday our water was off for 14 hours. 14 hours! From before 7am to right after 9pm. No explanation, no apology, nothing. Today, our water was shut off AGAIN at 8pm. As of now, an hour later, it's still off. Once again, no explanations from the office or ER line when you call. And this happens CONSTANTLY. At least once a month. That isn't even an exaggeration. Also, while we've lived here, there have been 4am police raids, domestic disputes, and even one kidnapping/suicide... But to be fair, that's the quality of the residents and not the complex staff itself. So please, please, PLEASE avoid living here at all costs!
Max of 2.