Do not recommend
June 23, 2026 - Review from Apartments.com
I lived here for over a year and unfortunately my experience was disappointing, especially considering the amount of rent being charged.
Maintenance issues were a constant struggle. My washer was out of service for weeks with little communication, and maintenance requests were sometimes marked complete when the issue had not been resolved. I waited nearly a month for something as simple as a water filter, and air filters that were supposed to be changed regularly were not. Cabinets that had ...
water damage when I moved in were promised to be replaced but never were.
Amenities were also inconsistent. The pool was repeatedly closed for algae and maintenance issues, even though residents pay for those amenities year-round.
The overall cleanliness of the property was also disappointing. The hallways and elevators were frequently dirty, and many residents failed to pick up after their pets. Pet waste around the property appeared to be an ongoing issue and detracted from the overall living experience.
The office staff was generally polite, but communication and follow-through were lacking. There was a recurring pattern of management making promises or providing timelines that were rarely followed through on. I work in customer service and understand that issues can arise, but accountability, communication, and delivering on commitments are critical. Unfortunately, those qualities were often missing, and I believe the property would benefit from more experienced management and a stronger focus on resident service.
For the price, I expected much better maintenance, cleanliness, and responsiveness. Based on my experience, I cannot recommend this property.
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Property Manager Responded
June 30, 2026
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations during your residency.
We understand how frustrating it can be when maintenance issues are not resolved in a timely manner, communication falls short, or amenities are unavailable. The concerns you described regarding appliance repairs, filter replacements, unresolved cabinet damage, cleanliness, and the condition of shared spaces are not the experience we strive to provide our residents.
We appreciate your acknowledgment of our office team's courtesy. Your comments highlight areas where we can improve, and we take that feedback seriously.
We are continually evaluating our maintenance processes, property upkeep, and communication practices to better serve our community.
Thank you again for your honest feedback. We wish you all the best in your new home and appreciate the opportunity to learn from your experience.
-Livano Kemah Management
Max of 2. $450 for 2.