Unprofessionalism regarding property management
November 7, 2025 - Review from Apartments.com
Extremely upset and at a loss for words. I completed a tour of the property and was in communication with Daniel Morgan and Nita Wooten. In hopes to finalize and submit my application, I was ghosted. I sent multiple emails with no reply or call back. Highly unprofessional and inconsiderate. I’m unsure why, after a physical tour and a visible interest, I was treated as such. Im hoping to speak with upper management soon.
Thank you,
Property Manager Responded
November 13, 2025
Ross, we appreciate your interest in our community and we sincerely apologize for any difficulty you've had in reaching our team. There are times when we are unavailable, but we do our best to respond to messages promptly. We thank you for your patience and we look forward to speaking with you.
Property Manager Responded
November 13, 2025
Thank you for sharing this, and we’re genuinely sorry to hear about your experience. We completely understand how frustrating it must feel to take the time to tour our community, show interest, and then feel like you didn’t receive the follow-up you expected. That is not the level of communication or professionalism we promise at The Lofts at Hamilton.
What you described does not reflect our standards, and we want to address this immediately. Our leadership team would like the opportunity to speak with you directly so we can understand what happened, apologize personally, and make sure you receive the attention and support you deserve.
Please call Nita directly at 762.268.0444 or email her at cm@lofts@hamilton.com, and we will prioritize your concern immediately.
Thank you for giving us the chance to make this right—we appreciate your feedback and your interest in becoming part of our community.
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