A very happy tenant
January 6, 2022 - Review from Apartments.com
I had an ongoing issue with plumbing in my kitchen due to cold weather. When tenants dispose of grease and meat in the garbage disposal, pipes get clogged and my sink floods. Maintenance team lead by Mr. Bates responded to my ticket immediately and worked so diligently on repairing the issue, I was very pleased. But then I had water leak under the sink. I had to ask the office team to create another ticket. They did and Mr. Jacob diagnosed the problem within seconds (wear and tear on my old ...
garbage disposal), replaced it and now I am worry free. More importantly, Mr. Bates and Mr. Jacob were so pleasant and professional, I could not hope for better service.
Last week my package was left in the Manager's office. I was surprised to run into locked door, but the Property Manager, Mrs. Cox came to the door immediately still talking on her phone with another tenant. I said that I could come another time because she was obviously so busy being the only staff member on duty. She smiled and said: "Just a second", run to get my package, asked me if I need anything else while handling her call. This is how my Property Manager Mrs. Cox consistently handles her job duties: with a smile, respectful, polite and so friendly. I have nothing but respect for her, all her stuff as well as the Maintenance crew and the Regional Manager, Ms. Carin who oversees the property. These folks are working so hard to take care of tenants and any problems they may have and never fail to be so lovely, approachable and professional.
A few days later I called the office seeking advice about my rent. I left a message and knowing that there is only one staff member on duty due to Pandemic I did not expect a call back any time soon. Guess what? Property Manager, Mrs. Cox called me back 4 (four) minutes later apologizing for not being able to answer when I called because she was on call with another tenant.
NOW, IF THIS IS NOT THE HIGHEST QUALITY OF EXCELLENT SERVICE, I DON'T KNOW WHAT IS. The longer I live on this property the more amazed I am how well I am treated. I am sure that they provide the exact same service to every tenant, but maybe these folks don't see the bigger picture and appreciate how well "Lofts at Riverwalk" in Columbus, GA are managed. I do and I could not be more grateful!
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