I wish we would have seriously looked at the reviews before signing our lease; we were a little stuck as it was a last-minute move from out of state. LOVE the area and I technically love the apartment.
What I DON'T love is the following:
#1 - lack of communication with the management office
#2 - horrible (above) neighbors - no consequences to change behavior
#3 - no response from management to serious complaints
#4 - garbage is becoming a huge issue!
#5 - Did I mention the lack of response from
...the management office yet?
#6 - no one on-site - how are you suppose to witness complaints if you are not here!?!
If management responds (by email and sometimes by text), they give you the "politically correct" response which does me absolutely no good if the bad behavior doesn't change at all! If you think about it, I actually pay you to deal with these issues, so basically you are stealing my money and not abiding by our lease agreement. You have an obligation to manage the complex with reasonable requests as much as I am obligated to follow the rules.
We would have stayed here for god knows how long as we really do like our apartment, but how the company treats you says a lot! We have been here for 6-months and are breaking our lease due to the excessive noise our neighbors produce - the complex response: they are living their lives! WOW, so glad they are living their lives, as their two horrible children run, jump, bang, scream, and ride their toys across the apartment all day long...I'm not kidding - ALL. DAY. LONG! And they start at a wonderful hour of 3-4 AM. So, quiet hours are really non-existent!
For the amount of money we pay in rent, we deserve to live our lives as well. So sad that so many people are unhappy here and the management chooses, (Yes, this is a choice Los Alisos!!!) not to do anything to make the simple improvements to help make the residents who pay good money to live here have a little happiness in their home life!
Property Manager Responded