Hope nothing breaks
October 6, 2024 - Review from Apartments.com
This last year, the place became unlivable for us. We used to get service requests handled pretty quickly, but we noticed it took longer and longer for them to respond. It came to a point in July (!) when our AC broke down. It took them 3 weeks to fix it! Simultaneously, our washer was broken down for 3 weeks. They gave us 1 window unit for the whole apartment. Our rooms were like ovens, and the humidity rose in the apartment and ruined some wooden possessions, including a violin. When our water ...
pressure and dryer broke down I August, it was nearly 2 weeks to get those fixed. And you should know, there isn’t a nearby laundromat in Lakewood Ranch.
Roaches started showing up in August. We got someone to show up and tell us about how they’re in several apartments. Fine. Whatever. Still, since they’re contracted with Lost Creek, you don’t make appointments for the actually spraying. They show up when they can only on Wednesdays. It’s October now. No one has come to spray the place. When we called to ask about it, they said we already got sprayed. Then they realized we hadn’t. Doesn’t matter. Still hasn’t happened.
The maintenance people are nice, but they’re understaffed or something. We called a lot asking for updates, and even emergency requests took days to get someone to come by.
Location is pretty important for you? Get ready to experience living across the street from the high school. The traffic is bad in the morning (and when school lets out). The worst part, though, is that parents pull into the entrance to the apartments and flood the road, making it very difficult to even exit the apartments. The gates are a joke, with one often broken, and anyone can just tailgate into the doors, which are left open all day. The weight room constantly has broken cardio machines, the free weights are limited, the machines are mostly passable.
You’ll be wanting to pay for a delivery locker service, which you share with everyone who pays for this service, but the amount of times I’ve had my boxes delivered and just sitting around the computer room is unbelievably high, and it’s because the lockers were all taken. I personally have never had any packages stolen, though.
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Property Manager Responded
November 14, 2024
Hello! We appreciate you taking the time to leave a review as your feedback means a lot. We strive to provide 5-star service and am sorry to hear that your experience hasn't met this rating. I would love the opportunity to speak with you or meet to discuss some of the issues mentioned. I'd be more than happy to assist and figure out which comments are still unresolved for you, which ones have been previously resolved, and discuss comments made that we haven't seen or heard about to have the opportunity to resolve for you. Everyone's experience is different, and we'd like to make sure we can work towards making yours a positive one. If you can please give us a call at (941) 421-5320, I'd be more than happy to assist you with all of your needs as we're here to help. Thank you! Your Lost Creek at Lakewood Ranch Team
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