Lots of potential but...
The BUILDINGS: They seemed in good condition but when moving in we had to do a more thorough scrub down and in the following had to deal with an occasional roach, despite our twice a week cleaning habits. The walls are thin and depending on the neighbors is like living under a bowling alley. I wish curfew for noise was enforced/instituted.
RESIDENTS: While a pet-friendly community is nice, I wish they would clean after their pets. Poop all over the residence and
...disheartening in the dog park. There are doggie bag stations all around so no real excuse in that department. I wish there were cameras to make people be more responsible
The package situation is crazy I had issues ever since moving and a neighborhood resident also greeted/introduced me by mentioning it to me well. Apparently, there was a community page where residents could communicate with each other about misplaced packages and safety concerns when it was Bainbridge but Luna does not do that so a huge missed opportunity.
People also drive way too fast and do not stop at the Stop signs, leaving next to a police dept. and common decency would think to prevail but no.
Good luck enjoying the pool during the weekend, there are so many non-residents for parties and loud music that one feels alienated if you are not with them. I wish some sort of limit or rules would be imposed.
STAFF/MANAGEMENT
The Ladies at Luna are trying to be helpful. But when an issue arose from a third party (RentCafe) it totally screwed with our rent payment. The attitude from the Male head is basically a "one size fits all" non-caring, sorry if it is not your fault you are still going to be inconvenienced attitude, not the same human touch as one got when applying to be a resident.
I reached out to Cushman & Wakefield but no response.
The potential is here in the complex but management needs to step up and be a partner with the current residents and provide security and customer service, beyond the appreciated free breakfast sandwich once every month or so.
I hope things improve so that there are more happy, safe, and loyal residents. That is why it is a 3/5 or a C grade. I hope this is helpful!
Max of 2. Luna at Lake Shadow is a pet-friendly community. Please be aware that there is a one-time non-refundable fee of $400.00 for one pet and $700 for two pets. Additionally, our monthly pet rent is applied per pet.