Please Read Before Renting
August 9, 2025 - Review from Apartments.com
Communication is extremely poor. As mentioned above, several emails go days or weeks without response. I've actually never successfully gotten an office person on the phone unless they've called me. It got to the point where, because no one ever picked up the phone and every time I went in the excuse was "we get busy" I would call sitting in the parking lot, let it go to voicemail, and walk in immediately afterward just to see both leasing agents and managers with no customers staring at their ...
computers. So, do you just watch the phone ring and only call back people who leave a message? As for the lack of email responses, every time I've had to go in late to work because I've had to physically go in to get questions answered, the excuse has been the computer servers or network is down. If it's that poor, I'd expect a company as large as RPMI would have invested in some better equipment. I mean how to do you do lease follow up with new customers if you don't respond for weeks? Rhetorical question.
On top of that our "secured" community hasn't had the gate functioning in months. I've been here since the community opened, and when it has functioned, it's worked for maybe a week or 2 at most before being left wide open again for weeks on end.
We also get charged monthly for pest control, which on my specific building, hasn't been done in months as there are black widows in every corner of the hallway and stair landings, webs, dead bugs on the fixtures and webs, etc.
My specific building has also not been cleaned since at least February, and yes I know they are on a cleaning cycle, but this is a smaller community and it should've happened by now. The valet trash service has dripped trash all down the halls and stairwells, the amount of dust and dirt build up is insane, you can clearly see where people walk or not with how dirty it is. I can't even grab the hand rail without my hand being black because of all the dirt.
There is much more but I am limited on what I can put.
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