Awful experience!!!
August 16, 2022 - Review from Apartments.com
In my 25+ years of apartment living, Waterford Forest was, by far, the worst experience I’ve had.
Initially, I was lured in by the beautiful grounds, the amenities, the location, and the promise of a quiet living situation. Sadly, my excitement quickly turned sour. After turning in my move-in checklist, it took over six weeks to finish simple repairs. Talking with neighbors, I learned my experience was not uncommon.
While I was there, the entire staff turned over multiple times, with the ...
exception of the property manager, Ashton. When I needed something or had a question, new staff rarely had a good answer and often seemed annoyed by my even asking. More often than not, communication with them was incredibly frustrating. I eventually began contacting Ashton directly for most things, even though it was common to wait several days for a response. By the time I moved out, they had just ONE maintenance person for the entire 400+ unit community. And, in an old, mismanaged complex like this one, things are breaking ALL. THE. TIME.
Walking through the grass always required paying careful attention to where I was stepping.
The buildings themselves are old and cheaply constructed. Appliances are either old or cheap, or both. There are no built-in microwaves. Fixtures are basic. These are far from “luxury apartments” as MMA describes.
Walls and ceilings are paper thin. Noise from my upstairs neighbor’s dog and sounds from creaky floorboards made me feel like I was living below a bowling alley. The situation was so bad that I was given the option to move to a third-floor unit (at my own expense and with the requirement that I sign a new lease).
While waiting for my new unit to become vacant, I expressed concern that the previous tenant was a smoker. Ashton said she was “98% sure” there would be no lingering smell. I prayed that would be the case, trusting that new carpet, new paint and running an ozone generator would eliminate any lingering odor. Sadly, my prayers went unanswered. When I walked in, I immediately detected a smoke smell. For a few days, I tried to eliminate it myself, to no avail. However, it wasn’t only a smoke smell - the balcony also reeked of urine, left from the previous tenant’s neglect of his dogs.
This is an EXTREMELY abbreviated version of events. MMA, please don’t bother responding with an apology or an invitation to call your office. You've proven your incompetency is only matched by your greed.
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Property Manager Responded