PESTS AND SAFETY. Full story below. I moved here in 2018 and the place was nice and the front office staff was very accommodating. If there were any issues, Kaylie, the assistant property manager at the time made sure that the issue was resolved as soon as possible. I was moving across the country for a job and the entire front office staff was great at helping me get settled in even though it was a Saturday. After I got moved in, I had no qualms about going in person to the office and talking
...out any issues that were going on and the staff were very nice and worked hard to make things right if there were any problems. Around 2019, when the new front office crew took over, the community went downhill fast. Maintenance requests are handled in a very haphazard manner and not completed fully so original issues persist even after the "work" was completed. As a previous poster mentioned, the safety of the area is now being called into question with some of the violent crimes being committed close to the community and the gates are always broken and left open. The "contractors" are always called to fix them, yet the problems seem to still persist. I'm a larger guy; lift, do BJJ, former military, and am a concealed carry permit holder, but if I was a single woman without personal defense and firearms training, I wouldn't live here. As other posters have mentioned, there's now a pest problem. In my case, I've had a persistent mouse problem for about a year. Their "pest guy" just put a trap under my sink (not where they were coming in btw, which was under the oven along the wall). I had an issue with a window last year. I went to speak to the front office and they were insulting and condescending when I mentioned that I've seen plenty of general contractors and work trucks out in the community when they cited COVID was the issue not getting the window fixed. The front office person implied that I didn't know how to read placards or what a contractor's truck looked like. To get any movement on the window issue and now this mouse problem, I've had to be up front and mention that I'm considering reporting them to the county for unsanitary living conditions and improper maintenance of the property. This current management team has failed their tenants on so many levels. Even with all these failures, they have the audacity to raise rents. Word of advice, consider other places in the area unless there is a turn over in management for the better.
Property Manager Responded