Great Location, Outdated Building, Disappointing Leadership
September 17, 2025 - Review from Apartments.com
I’ve lived at MAA Midtown for 3 years. While the location and amenities are great, my experience was overshadowed by a year-long odor issue in my unit. The smell was at times unbearable, made me sick, and often forced me to sleep outside of my bedroom or leave the apartment entirely. Maintenance eventually found and fixed the source-a severe moisture/mildew odor coming from my bedroom closet walls-but management’s handling was dismissive and unprofessional. It took months before they even offered ...
to conduct an air-quality test, all while I was experiencing physical reactions and deeply concerned about whether I was inhaling something potentially dangerous to my health. Even after escalating to the Regional Vice President, the issue was ignored, minimized, and I was told my option was simply to move out—more about pushing the problem under the rug than helping resolve it.
After posting my initial review, MAA’s Resident Care Team replied publicly, asking me to email them directly and promising a response within 48 business hours. I complied-and then heard nothing. A full week passed with no reply. I followed up again, even cc’ing the Senior Vice President, yet still received no response. This only reinforces what I experienced firsthand: MAA’s leadership does not care, avoids accountability, and is more concerned with optics than actually resolving resident concerns.
Beyond that, residents should be aware of other concerns. If you’re a biker, be prepared to store your bike inside your unit, as the bike room has insufficient racks. At one point, I had to lock mine on a smaller rack in the parking garage, only to have it stolen while I was traveling abroad. Security overall is questionable—the main garage door is frequently broken, leaving it open to the public. I’ve personally seen homeless individuals in the garage, and one even walked into the package room and stole someone’s flat-screen TV delivery.
Lastly, while less frequent recently, the elevators have historically been unreliable, with at least one of the three main elevators out of service at a time, causing long wait times.
For a luxury community, I expected accountability, respect, and fair treatment. The building is nice (though a bit outdated), but leadership failed me, and future residents should know that when serious problems arise, they may not get the support they deserve.
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Property Manager Responded