Paper Thin Walls and Failure to Address Issues by Management
April 4, 2024 - Review from Apartments.com
Let me start by saying the only positive thing about living here is the maintenance. Luke is great. Aside from that, I have lived here since November and like many of the other reviews, it gets progressively worse almost immediately after you move in. I absolutely loved it at first and then I began hearing what sounded like heavy vibrations about a month or so in. A few months later, I finally realized that it was my downstairs neighbor blasting their TV stereo to the point it is shaking the ...
foundation and my oven. I haven't sleep properly for about the past 2 weeks straight because of it.
When I brought the issue up to the leasing office, I genuinely thought they were going to do something about it. They sent out an email reminding everyone of the "quiet hours". After I followed up with Carmen and Amanda, I was told that they couldn't "substantiate" the tenant (who is not on the lease) was making the noise. The time stamp on the video is 12:36 AM on a Tuesday.
The only solutions I was offered was to either move down the hallway to another unit (next to yet another neighbor that is playing loud music during the week) that was smaller, the cabinets in disrepair, and the floor was outdated (unlike my unit). They said it would be the SAME PRICE as the unit I'm in now. As if they were doing me a favor. I asked if they could at least fix the cabinets to make it comparable to the unit i've been in that ive taken care of and kept in great condition for the past 4 months for them. The response I got was if you don't want the other unit, then "you can still move out in 45 days with no penalty". Rather than addressing the issues with the tenants making the noise past the "quiet hours", as per our lease and Florida Law, as well as the Orlando City ordinance, their "solution" was move me to a smaller, lesser quality unit and pay the same price as what I'm paying now for the newer unit.
Then to add insult to injury, in good faith, I paid my rent 3 days early (as I normally do) through my checking account. Instead of processing it on the 28th of March (when I paid it), they waited until April 4th (6 days later) to process the payment. Adding $200 in fees and threatening legal action. Move somewhere else that doesn't treat people like this.
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Property Manager Responded