The staff is friendly and this place has all the amenities on paper. But the management company is charging SIXTY PERCENT MORE than our current rate for our renewal rate after the staff told us we'd be able to keep the same rate and we made plans around that. We obviously can't afford that or we'd be living in a nicer building that costs that much in the first place.
The pool is usually dirty with bugs and leaves though it's been maintained slightly better over the summer, it's still not great.
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When we first moved in, they didn't fix anything until we submitted a maintenance request for it. Most times we submit a request we have to submit at least two or even three times for them to actually send the maintenance guy (which I think would be solved if they'd set up an electronic system, it seems like just no one passes the requests on). So like, things that were broken when the last people moved out (for example a faucet and our air conditioner), they just left to see if it would bother us before fixing it? The ceilings and some of the walls are textured, and when they painted over holes and marks from the previous tenant they painted them flat, so there's big marks on the walls that are not textured and it's super obvious.
If for some reason you have no other option but to live here, do NOT live on the ground floor. The landscapers blow around the hedges and it has made our patio completely unusable. I've never been able to sit outside on our patio; we might as well not even have it. It's covered with dust, pollen, dirt, leaves, branches, etc. and of course this is an apartment so it's not like I have access to a hose to hose it down. The ceilings are paper thin and having someone live above us is torture (which is not the fault of the tenants, they're just living a very quiet and normal life).
The apartment across the sidewalk from us has very obvious and deep flooding that goes under the floor of it - I can't imagine the floor of that apartment is safe to be living on or that there's any way it's mold free, yet we watched people move out and them rent it to new tenants without doing a thing about it. It still floods in a very concerning way every time it rains hard.
The staff are trying to make it a friendly community - they just added a dog park and an electronic package notification system and they are very friendly, but the issues with the units and the obscene upcharge on rent really ruined the experience for us and we can't wait to get out.
Property Manager Responded