Amazing Staff!
September 28, 2021 - Review from Apartments.com
I have lived at the Grand Reserve in 2 different buildings for a little over 4 years now - & I love it. I love the location - everything I'll ever need is within a 4/5 block radius & even though it's right in the middle of town off Brodie, it remains to be quiet and tucked away in a little nook surrounded by the woods/greenbelt which I and my dog absolutely love.
I have yet to engage with the new office staff much, but I have loved and gotten to know most of the office staff prior and they have ...
always been awesome, but I wanted to leave a review to shout out specifically to the maintenance staff, Randall & Liam - & the rest of their crew (I'm sure I've waved but haven't gotten yall's names).
I know even before Covid & the freeze they lost a few of their staff and for a while it was mostly just these two guys handling the majority of the entire property and maintenance requests.
Even still, I feel they have always remained kind and prompt with my requests and even taught me a few things! When they are backed up or behind they have always communicated efficiently to let me know when they'll be able to make it out to help me, considering I know they have to prioritize by importance.
The last few times I've run into them they've said hello and apologized for being a bit behind in orders or property upkeep so I just wanted to leave a review to acknowledge the maintenance crew because we (referring to most of the residents) should be thanking them for staying around and putting in the hard work they've had to do in this heat, snow, pandemic, etc. and I'm sure at times, had to remain professional with upset residents - but they continue to work hard, go down their to do list, and remain friendly anytime I see them.
So thank you guys! I appreciate all the work you do for us and for the office! You all are awesome!
- Lyssa & Dom
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Property Manager Responded
October 1, 2021
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Grand Reserve at Sunset Valley! We are always more than happy to assist you if anything else comes up. Take care!
Max of 2. Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.