On September 25th, 2021, my wife and I were attending the “Meet and Greet” (Coffee and Donuts) for the residents. While there, eating and enjoying breakfast with your staff I started a conversation with your absolutely incredible Rental Agent, Tessa. I told her I had a concern about a GFCI outlet in our garage. I told her it only worked if you moved it around and sparked as well. Next, I Asked Tessa how to generate a work order. I told her I did not know if this would be considered an ‘emergency
...work order’ or not. Tessa said that she did not like that It was sparking. I told her it only did it if you tried to use it so I would leave it alone until Monday.
At this point, Tessa told me she was going to take care of this and said that she thought that Maintenance Man, Michael, was on the property, and that she was going to take whatever the most safe and protective course of action for my family, as well as the property. She told me she would contact Michael and send him over. Michael’s response time was so rapid that by the time my wife and I walked home from the donut breakfast, my phone was ringing, and I already missed one call from Michael. As soon as I walked in our front door Michael was knocking on the garage door. Michael explained to me that this was a safety issue which dictated he fix it immediately. I told him that I was sure he would rather be home with his family. He stated that yes, he would, but part of his job was to protect my family.
Ms. Champion, I want you to know how beyond thankful my wife and I are! I had a question Tessa immediately said it was more than a question, it was a priority. She then set into motion the corrective action of sending maintenance worker, Michael, to our home. Michael, as well, would not consider leaving it and coming back on Monday. Michael told me he had seen my family here on the property and that part of his job is to protect anyone and everyone on the Cascade property as well as the property itself.
Ms. Champion, especially in today’s day and age it is extremely rare to see or experience this type of amazing professional customer service let alone witness or be involved in it.
Again, my wife and I cannot thank you enough. While Emma and I are certain you have many professional and trained members on your staff, we thank you for sending us your best, Tessa and Michael.
Dude Breitbarth
Max of 2. We are pet friendly and do not have a weight limit! Breed restrictions apply. Two pet maximum per home. Contact Leasing Office for more information.