Rude Staff in Leasing Office.
May 17, 2020 - Review from Apartments.com
Tried to contact The Maxwell multiple times to set up either a virtual or in person tour (signed up for a day online, never got sent anything, didnt get to do the tour), never heard back from them (and there are like 50 different phone numbers to call). The phone would ring and ring and ring and no one would pick up. Called at least once a day for a few days. Figured we would stop by and knock on the leasing office door ourself one day while we were downtown looking at places. The male in the ...
office refused to answer any questions, gave us an excuse for not having answered any of our calls saying there was only one person working the leasing office for multiple buildings, and said "call the number on the door". Went back to our car and before we could even pick up the phone he had picked up his and was having a conversation for almost a half hour while we sat outside to wait and call him. Meanwhile another lady came and sat down in the office and was taking phone calls too. We decided at this point we would no longer be interested in even touring this apartment because of how we had been treated, but went to view another apartment and came back. Called the number on the door. We could see that the male just sat there, saw the number on the phone, and laughed to the other lady in the office and then proceeded to watch it ring and ignore our call. Totally unprofessional and rude to potential renters. Cant even believe we were treated that way.
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