As a resident of Medina Highlands, I feel compelled to share my experiences with those considering this complex. While I understand that no apartment complex is perfect, the issues I have encountered within a short period warrant serious consideration before signing a lease.
Move-in Delay: My scheduled move-in date of August 1, 2023, was pushed to August 21, 2023, despite having paid my deposit and rent in June.
Initial Maintenance Problems: Within the first few days of moving in, I faced
...issues with the toilet not working and foul-smelling water from faucets, which took several days to resolve after submitting a maintenance request.
AC Breakdown: On the 6th day of residency, the air conditioning stopped working during the hot summer months in Austin, Texas, leading to discomfort. Despite a maintenance requests, the issue was not resolved promptly. A second request had to be submitted the following day.
Security Concerns: On the 9th day, my registered vehicle was stolen due to nonfunctioning entrance gates and unlocked doorways leading from the resident parking garage to the corridor, indicating serious security lapses within the complex. A third-party security company was brought on shortly thereafter.
Appliance Malfunctions: Shortly after moving in, the dishwasher and ice machine stopped working, requiring maintenance attention.
Inconsistent Unit Numbering: Unit numbers were changed abruptly on October 11, causing administrative inconveniences, and requiring updates to paperwork with various entities.
Elevator Outages: Elevators were out of service for weeks within two months of opening, causing inconvenience to residents.
Structural Issues: The complex's foundation shifted (no other easily identifiable reason why my door that once fit within the frame no longer fits), causing my bathroom door to no longer fit within the frame, despite multiple maintenance requests, the issue remains unresolved to date.
Mail Service Problems: Lack of proper registration with USPS led to no USPS mail service for residents until January 3, 2024, causing inconvenience and delay in receiving mail and packages.
Ongoing Maintenance Issues: As of February 18, 2024, the bathroom counter's cabinet door has completely detached at the hinge, indicating ongoing maintenance challenges within the complex.
Please note the apartment complex opened August 2023.
Property Manager Responded