TLDR; read this - not worth your time
March 16, 2022 - Review from Apartments.com
Location is great. You’ll see on the metro’s website that they “care about their residents”. As a current resident of over a year, I’ll offer my honest, opposing opinion.
The buildings are OLD. Paint is CAKED on. It’s been cracking for the entire 12 months we’ve been here. They just keep covering up….
Also, not sure what they were thinking with the windows here. They are IMPOSSIBLE to open or close without two people. Seriously. You need to UUUMMPPPHHHH to open or close. Trust me, since the ...
heat is basically always on, you will want to open these windows.
We live on the second floor. The hardwood is nice, but there are some nails sticking out (we’ve lost many socks to holes due to this) and the floor literally sinks in towards the middle of each room. It’s not enough to distract, but we have to prop up one side of our TV/ fridge/ bookshelf so that it doesn’t topple over. You can’t make this up.
There is a wasp problem. We find dead wasps behind furniture and in the windowsill each time we clean.
The air conditioners provided are old and quite frankly, I don’t know if they are ever serviced, like you would expect at a complex of this size or at a complex with a more modern air infrastructure.
Like others, we’ve had good experiences with the maintenance crew. They’ve had to come when our bathroom ceiling leaked while it was raining before it crashed, and to replace a sink faucet when we had no water.
Lastly, upon renewal when emailing a property manager and the director, Robin G, we had a very disturbing experience. They did not respond to two of my emails when we asked questions about the renewal. I had to respond multiple times and loop in others to get a response. They pointed the finger at me, saying I did not respond, and when I proved that it was actually them, they never admitted fault, but instead said by default I had renewed my lease. This was extremely appalling, considering the email thread was regarding our potential departure. Now I’m forced to pay an unreasonable rent increase for a year despite requesting more information before signing a new lease.
They should be ashamed of themselves for claiming they have anything more than subpar communication skills. I know the company was founded by two Penn Grads. As a Penn Grad myself, I am discouraged after having this experience with this company.
TLDR: not worth your time. They could have at least responded to my emails ……
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Property Manager Responded
April 15, 2022
Thank you for your review and feedback. Please do not hesitate to contact the leasing office, we are always available to discuss your concerns. We thank you for your residency.
Guest parking.