We moved our daughter into Midtown 2 weeks ago. The experience was awful mainly because of the condition of the unit we moved her into. It has not been cleaned or inspected before we arrived. The list of issues was numerous, but included the following: ceiling fans with so much caked on dust we had to removed the blades to clean them, vents and air returns that were filthy (I don't want my daughter breathing that air), refrigerator was dirty, kitchen cabinets doors and interiors were dirty,
...oven was dirty, hard floors had not been cleaned (there are black raised spots that are sticky feeling), carpets had not been cleaned or vacuumed (my daughter found nail clippings on her bedroom floor), & sliding doors had not been cleaned. We noted this and many other things in the Move-In check-list as instructed by Midtown staff and I also logged maintenance tickets to make sure they were addressed.
I spoke with a rental manager and someone from customer service that works in the central office in Missouri and both were polite. I will also note that the front desk staff is very polite as well. The result was the following: $50 rental credit on the account for my time and trouble (we had already spent 5 hours cleaning and will have more when I return this weekend), an explanation that they do not have cleaning people on staff therefore any cleaning that still needs to be done was not their responsibility & cancellation of the maintenance tickets related to move-in cleanliness.
In my opinion, that is poor customer service and a lack of pride in the apartment complex to allow a resident to move into a place in that condition and then refuse to remedy the situation. This situation could have been addressed by hiring a cleaning company to come in and correct the remaining problems. I do NOT recommend this place and would urge parents and students to think carefully before renting an apartment at Midtown.
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