The lack of organization, communication, and basic respect for prospective residents’ time was incredibly disappointing. Our apartment tour was originally rescheduled by the leasing office to Sunday at 12:00 PM. We adjusted our schedule accordingly and drove 50 minutes to get there.
When we arrived at 12:03 PM, we attempted to enter the garage clearly marked “Future Resident Parking.” The gate would not open, and after waiting, we had no choice but to find street parking instead.
We made it to
...the leasing office by 12:07 PM. From that point on, we called and messaged repeatedly for 25 minutes with absolutely no response. No acknowledgment, no update, nothing.
Eventually, we saw a leasing agent coming out with another group of guests. While she briefly apologized for the inconvenience, she refused to proceed with our scheduled tour and instead told us we would have to wait an undefined amount of time until the current guests were finished.
It is extremely frustrating that, despite having a confirmed and rescheduled appointment - and after already experiencing issues that were not caused by us - we were not prioritized or accommodated. There was no effort to make this right. Why schedule overlapping tours if you cannot manage them? Why not handle appointments one at a time, especially when a confirmed guest has already been waiting for nearly half an hour?
We rearranged our day, drove nearly an hour, and had additional meetings scheduled afterward.
First impressions matter. Unfortunately, this one was not good.
Max of 1.