Don't expect much
August 29, 2023 - Review from Apartments.com
Do yourself a favor and tour other nearby complexes.
My husband has lived here for 2 years and I moved in during the 2nd year. Our contract recently ended and could not wait to move out. Since their former, and most competent, representative, Shara, left this place has significantly gone down the drain. No one seems competent.
1. No one from the office, including maintenance, ever leaves a message whenever voicemail is reached regarding important matters leaving you thinking it was a spam call. ...
You reach out to them and you also need to do your own follow-up to make sure they're doing their job.
2. Somehow issues turn back to being the renter's fault, and they do not own up to their mistakes, nor ever apologize.
3. We were charged a cleaning fee when we paid for our apt to be professionally deep cleaned, we even went back and did a final check.
4. We are being charged a "damage" fee for a wear-and-tear paint issue, nothing was damaged.
5. We are being charged a "rent" fee even though we have already paid our final month in full.
6. Our parking spot was taken over by another car. An office staff even casually admitted to overbooking parking spaces.
7. There is no guest parking ever available.
8. They require a 60-day moveout notice, not 30-day like other complexes.
9. They will email you a moveout day notice AFTER the 60-day window so you're either stuck extending your rent to not get fined or pay the late notice fine, which is about $500 over the rent amount.
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