Do not move here
November 12, 2024 - Review from Apartments.com
I have lived here since 2017 and I never was mistreated like today when I had disagreement with the office manager, Rose. I asked to talk to her manager and she walked away being very disrespectful and asked me to get out of the office and when I mentioned that I am a resident here and I have the right to use the office, she mentioned not when i complain about her . Very immature and poor management.
Adding to the poor management continuation, I tried to reach out to the office who insisted not ...
to fix the issue plus I tried to email Maya the residential manager numerous times sending several emails without any response. Please do not say you take complaints seriously cause this is not true plus you leave your residents without appliances that functioning properly.
Not to mention I've been a resident for long time and the water billing situation has become a major source of frustration.
The water bills are consistently inaccurate and overpriced. I've noticed discrepancies between my usage and the charges specially I was out of the country for long time. I provided my plane tickets as a proof , despite numerous attempts to resolve the issue with management, the problem persists. Communication with the office has been unhelpful and often dismissive.
If you're considering Monterey Lakes , be prepared for unexpected and inflated water bills even with shutting the water off numerous times since their plumbing system is falling apart.
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