Aging Complex, Great Location & Price, Terrible Maintenance
August 8, 2024 - Review from Apartments.com
I’ve lived at Monterra for four years and there has been a lot of up and downs with the property. I absolutely loved being able to walk to TMF. But there is quite a bit of things you have to be willing to put up with if you choose to live here.
MAINTENANCE IS A HUGE ISSUE HERE! First, the appliances are your typical super cheap rental types that break down frequently. Dishwasher gets clogged, garbage disposal doesn’t run, washing machine stops rotating, etc. It took me two years to fight with ...
management that they needed to replace the A/C. I had days where my apartment was 85-88 degrees and the only way I could cool down was with cold showers and leaving the window open at night. Management will come up with every excuse in the book for their maintenance staff. I had to do laundry outside of my apartment since November. That “part” for my washer was on back order. Then when they finally had the part, they claimed I needed to reach out to them to get it installed. What was the point of multiple maintenance requests and written messages with the crew? So unless you’re a handyman yourself, don’t expect to get anything fixed in the complex, and that has been consistent over my last four years.
For the longest time, the fire alarm would go off nonstop. Anyone who has lived here in the last year and half will tell you the many times we’ve been woken up in the middle of the night and forced to evacuate. The pipes bursting in 2021 from the ice storm really seemed to be a major cause. They seem to finally have it fixed, but this goes to show how they keep having large community wide maintenance issues that are very costly due to typical aging of the complex.
Finally, I just received my move out statement. Typical of most apartments, they want to charge every possible fee for cleaning. There were a couple of small issues I will completely own up to, but they are taking advantage of adding additional charges. My carpet is four years old, of course it is going to have wear and tear and they want to charge $120 for cleaning? We both know they’re going to rip it out and put new flooring in for the next tenant, I’ve lived here long enough to notice the trucks coming in with it.
Overall, the location is great and the price is reasonable. But with that cheaper price comes a lot of basic apartment needs that will not be met. You will not get any maintenance assistance while living here, so it’s best you move in with someone who knows how.
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Property Manager Responded
August 22, 2024
Thank you for taking the time to share your feedback with us, Katie. We are sorry to hear about your experience and will take your comments into consideration, if you’d like to review the move-out charges we would be happy to go over them with you. We appreciate your loyalty as a long-term resident, and we hear your concerns regarding maintenance issues and communication.
Max of 2. Only one nonrefundable fee for 1 or 2 pets of $300 due at move-in. Only one fee for 1 or 2 pets of $20 a month. Two pet limit, full-grown maximum weight of 75 lbs. for each pet. Dogs and cats are most welcome.