Beware of Arbitrary Move-Out Charges
January 16, 2025 - Review from Apartments.com
I recently moved out of Montierra Apartments after two years, and the move-out process was disappointing.
During the pre-move-out walkthrough, the team promoted their $150 worry-free cleaning service, assuring me it would cover all necessary cleaning. Trusting their recommendation, I agreed. However, after moving out, I was provided with photos showing dust on the walls and baseboards, but instead of cleaning them as promised, the management decided to repaint the entire apartment at my ...
expense.
Their reasoning was that cleaning walls and baseboards is “usually not sufficient." In our case, the apartment was well-maintained, and a simple vacuum or wipe-down would have resolved the dust issue.
This excuse feels both arbitrary and unfair. If their cleaning service doesn’t cover cleaning walls or baseboards—this should have been communicated upfront. Instead, it feels like a convenient decision was made to proceed with a full repaint and pass the costs onto us, without sufficient justification.
Efforts to clarify this decision were met with vague responses, and my follow-up inquiries were ignored entirely. The lack of transparency and misleading promotion of their services leaves me feeling exploited.
If you’re considering renting here, be cautious. Their move-out process and charges may not align with the promises they make during your tenancy.
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