Unprofessional management and an unacceptable experience.
April 2, 2025 - Review from Apartments.com
My roommate and I have lived at Morgan Place for nearly two years and have never been late on rent. We’ve always paid on time, mainly through the online portal. This month, without warning, we log in and see a message saying our account doesn’t allow online payments. No notice. No explanation. My roommate visits the leasing office and is told we must now use Bilt or go to a CVS to pay rent in person with cash or debit. I already have Bilt—it shows our rent but says Morgan Place isn’t accepting ...
payments. We contact Bilt, and they say there’s a flag in the property’s system, preventing payment. They specify the property manager must fix it. We relay this to the office and are told—again—to just contact Bilt. No one takes ownership. No one helps resolve it. Rent is due, so we go to CVS as instructed. There, we’re told it must be cash only, which we were never told. After a full workday, we spend over an hour getting cash, including an unmentioned fee that can’t be paid with a card. All of this just to pay rent—on time. The next day, my roommate returns to ask why we were flagged. The manager literally disappears into her office and won’t speak. A leasing agent tells us it’s due to two bounced payments nearly two years ago. That was a small error we immediately fixed, and rent was never late. Since then, we’ve used cards and paid the convenience fee every month with no issue. Now—two years later—it’s suddenly a problem. When we ask what can be done, we’re told there’s nothing. When we ask to escalate, we’re told to look up Greystar’s info online. In other words: not our problem. That’s not even touching on maintenance issues—requests closed without resolution, repairs like our AC taking months (now resolved), and zero follow-up on the water heater, which maintenance said needs replacement. Guess what: the ticket was closed and the heater wasn’t replaced. We still have weak water pressure. Morgan Place’s management is disorganized, unhelpful, and lacks professionalism. They don’t communicate key changes, refuse to assist reliable tenants, and deflect responsibility. If you’re considering moving here, do yourself a favor and look elsewhere.
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Property Manager Responded
May 21, 2025
We regret that you feel your concerns have not been fully addressed. As noted, the information regarding Bilt was emailed to you on March 24th. We are actively working to resolve the issues affecting flagged accounts and preventing payments. In the meantime, alternative options have been offered to ensure that rental payments can continue without disruption.
Additionally, after reviewing our records, we do not show any maintenance requests submitted for your home. If you are in need of maintenance services, please do not hesitate to contact the leasing office directly, and we will be happy to assist yo
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