AVOID AT ALL COSTS!! UNSAFE, UNPROFFESIONAL, UNREACHABLE
August 18, 2026 - Review from Apartments.com
The management and leasing staff make what should be a great apartment community in an excellent location truly UNBEARABLE. First, the leasing office has not had a working phone line for over two months. They can make outgoing calls but cannot receive incoming ones. When residents ask about getting it fixed, they look at you as if you just asked for $1M. Good luck getting anything resolved, as the staff is among the most incompetent and unprofessional I have encountered.
The elevators are out ...
of service more often than they are working, and it seems like someone is constantly getting trapped inside. When that happens, don't expect help from management. You'll likely have better luck calling the police or emergency services, because the leasing office is essentially unreachable. A functioning phone line and reliable elevators should be the bare minimum, yet this property struggles to provide either.
I have had staff enter my apartment without notice, walk through my bedroom while I was asleep, and then leave my door unlocked when they left. After multiple incidents, I felt compelled to install a Ring camera because this is a serious security concern and an unacceptable violation of privacy. Sending a quick email or making a phone call beforehand would seem like a reasonable expectation. Unfortunately, that would require a leasing office that is actually capable of communicating.
The office staff appears unconcerned with resident satisfaction or their own reputation. They will sit behind their frosted glass door and tell you to make an appointment to speak with them while they twiddle their thumbs. But if you try to call or email to make an appointment, you will never get a response. There is ZERO professionalism in the office, with staff arguing with residents verbally.
Truly it is a shame. There is so much potential with the location of this apartment, but I will be leaving due to the staff. Remarkable how poorly residents can be treated.
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Property Manager Responded
August 20, 2026
Thank you for sharing your feedback. We're committed to clear communication, consistent service, and the overall satisfaction of every resident in our community. We'd welcome the opportunity to connect directly and review your experience in detail. We'd be happy to connect with you, so please reach out to our team via 410-263-2361 or NautilusPoint@bainbridgere.com, or you may always visit our office during business hours to discuss your feedback in greater detail.
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