Concerning Management Practices - Consider Alternatives
July 9, 2025 - Review from Apartments.com
TLDR - Reviews are inflated by management promotions rewarding reviews. Military families should avoid this complex because management is counting on difficulties challenging charges after PCS. Management asserts they are only legally required to provide invoices for move out charges, not state or prove damage beyond normal wear and tear.
Our final statement after the move out inspection included two-worded descriptions of the deductions. After asking for a description of the damages or issues ...
that go beyond normal wear and tear, Marisol (community manager) retaliated by increasing the deduction to our deposit. Apparently, it is unreasonable to ask for a statement or description of the issues and management is not required to provide anything other than an invoice. We are now subject to increased charges for a full cleaning of a unit that Marisol stated, in writing, “did show to be cleaned”. Mind you, there are residents/guests defecating on the floors and smearing blood in the clubhouse, but a couple of cleaning supplies in a single cabinet, is enough to warrant an entire unit cleaning fee.
Consider avoiding employee occupied buildings. Manager's son runs around the complex unsupervised and all of the other kids in the complex flock to the building. The kids stomp up and down the stairs shouting and running throughout the parking lot between parked vehicles. Her mother hit another parked vehicle with her door and she did not leave a note or acknowledge the damage. We did not report the incident for fear of retaliation, which was clearly warranted given how our final statement inquiries have been handled. If Marisol is inconvenienced, she will make her issues known. At move out, we registered a 26ft moving truck in the parking system and contacted the office to let them know we would be parking and loading the truck. Marisol knocked on our door well beyond office hours after a night out to complain, stating that we were only entitled to one parking space. When we asked how we should be parked, while still actively loading, she said that we should be parked in traffic blocking spots, rather than occupying them. When we asked the difference between blocking and occupying spaces, she just stated that we couldn’t be parked like that.
Also, we had mold in our unit when we moved in and our kitchen had to be torn apart. We continued to live with mold because they did not eradicate it all, after my concerns were dismissed.
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Property Manager Responded
December 29, 2025
We read your feedback thoroughly and are so sorry to hear about your frustration when moving out of the community. Our team is on hand to go over any questions you have regarding your final statement, and we invite you to give our office a call so we can speak directly. Transparency is important to us and we're eager to learn more about your experience and discuss ways you feel we could have done better.
Property Manager Responded
January 7, 2026
We read your feedback thoroughly and are so sorry to hear about your frustration when moving out of the community. Our team is on hand to go over any questions you have regarding your final statement, and we invite you to give our office a call so we can speak directly. Transparency is important to us and we're eager to learn more about your experience and discuss ways you feel we could have done better.
Property Manager Responded