North Royal Oak Apartments

Tenants are told they cannot smoke in their units, yet employees openly smoke on the property without consequence. The same double standard applies to vehicles. Management can store and work on non-running vehicles, while tenants would likely be cited for doing the same thing. Professionalism is severely lacking. Employees have openly argued in front of tenants on multiple occasions, and management appears to tolerate behavior that would be unacceptable in most workplaces. The office often feels more like a hangout spot than a professionally run apartment community. The emergency maintenance process is equally frustrating. There is little point in having an after-hours emergency number if nobody answers it or if legitimate emergencies are simply told to wait until morning anyway. Maintenance is inconsistent at best. Expect to make multiple calls because repairs are often delayed, incomplete, or need to be redone. To be fair, Dave and Bryan deserve recognition. They have always been respectful, knowledgeable, and helpful. They answer questions, treat tenants professionally, and seem to genuinely care about doing things correctly. If more employees followed their example, these properties would be in much better shape. The location is honestly the biggest positive. The pool could have been another, but it was often dirty or filled with loud, rowdy people. Overall, these properties are poorly managed, poorly maintained, and frustrating to deal with. Save yourself the stress and look elsewhere.