Noisy and management doesn't care
July 11, 2022 - Review from Apartments.com
The good:
- package lockers
- decent gym
- parking lot plowed quickly
- On the 33 bus route
The bad:
- paper thin walls - I could hear my neighbors' shower running, my neighbor's dogs both across the hall and two doors down barking and hear and feel my neighbors washer/dryer running.
- I had horrible neighbors above me that chose to ignore quiet hours on a regular basis. Calling management did absolutely nothing, even when I was woken up in the middle of the night.
- The ventilation system will ...
let you smell what your neighbors are cooking or smoking. There were times the odors made me sick and I had to leave my unit. Again, management did nothing. So much for quiet enjoyment.
- Management is rarely around. Phone calls are not returned promptly. No notice of things like painting the hall.
- Wiring had to be re-done in several units despite the complex being 3 years old. Makes you wonder what corners were cut.
- Windows open maybe 3" which is a fire code violation
- Maintenance is nice but does nothing. I had several issues when I first moved in that took over a month to fix. My shower didn't drain, blinds were missing a control rod so I couldn't open and close them, and the oven was not cleaned properly so it started smoking twice and set off the smoke detector. Paint splatters on the floor and counter were not cleaned up. Flooring already peeling in places.
- If you have to break your lease for any reason, you'll owe 2 months rents even though your unit will quickly be re-rented in a week.
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Property Manager Responded
July 25, 2022
Thank you for leaving us a review. While we are excited to hear you enjoy the package lockers, gym, access to public transportation, and efficient snow removal, we are sorry to hear about your other concerns. We strive to work closely with each resident and address issues should they arise. Our team aims to make themself available over the phone, via email, or in-person to do so. If our management team is unavailable, they will make an effort to communicate that ahead of time using our community app or by posting flyers. We would be more than happy to speak with you about these issues and identify ways we can help. Please give our management team a call at 413-345-6600. For additional support, please reach out to our customer relations team at 855-223-8966. We hope to hear from you soon.
Cats and Dogs Welcome!.