DO NOT EVEN APPLY! WARNING!
August 9, 2023 - Review from Apartments.com
I visited the apartment complex on 07/21/23 and decided to apply since I was on a time crunch to find a place to stay. I paid $300 holding fee that was stated would be completely refunded if I cancel my application within 72 hours. After applying, I read many reviews online about the pests infestation and plumbing problem that they were given a court warning for. Not willing to deal with that, I called them the next morning to let them know that I wanted to cancel my application.
The management ...
told me I would be getting my refund shortly. After a week and a half of not getting my refund, I called them to ask where is my $300 holding fee and why have I not received it yet. I was told it will be coming to me in 1-2 business days. I waited, it didn't come. I called again, I was told this time they contacted corporate and it would come within 2-3 business days. It didn't come. I called again, I was told the same thing. I waited 2-3 business days again and I don't have it.
I called them again today and they told me the same exact thing, so I let them know that I will not be waiting any longer and I would have to ask my bank for a chargeback. They told me they would call by the end of today. They did not call, so I contacted them myself once again. I was told that the accountant is not responding so they can't help me.
After waiting for 2.5 weeks for my holding fee, I am forced to go through my bank and request a chargeback because I lost all hope that I will receive my fee back.
Do yourself a favor and don't apply to this place because they will not give you your money back.
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