Disappointed…
July 1, 2025 - Review from Apartments.com
1/5 stars — Unethical Practices & Unfair Charges at Move-Out
My experience with Nova at Trinity ended on a very disappointing note. I provided 45 days’ written notice before moving out, paid my final month’s rent in full, and vacated early — yet I was still charged over $1,200 in “insufficient notice” fees. Despite no valid basis for these charges, management insisted on enforcing them.
Even more concerning, I was asked to sign and return a blank move-out form, which they later filled in with ...
inflated fees. This practice is not only unethical but potentially illegal, especially when done without proper disclosure or agreement in writing. It felt like a blatant attempt to double-dip and exploit tenants during the move-out process.
Utilities also had to remain in my name through June 30, even though I was no longer living there — another example of how they make the process unnecessarily difficult.
Future residents, beware: document everything, don’t sign anything blank, and expect resistance if you ever choose to leave. I would never recommend Nova at Trinity based on how I was treated as a paying, responsible tenant.
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