Things deteriorated since the change of management
July 5, 2024 - Review from Apartments.com
Location is good.
My apmt is quiet: with windows closed you can barely hear traffic and I am satisfied with the insulation.
The maint. people are great - requests are often completed on the next business day and quality is good. The grounds are well maintained.
Parking is OK, although it can be "musical chairs" after 7 pm, so having a garage saves a lot of grief.
Now the bad points..
Since the change of management there is disrespect towards the residents from management and constant stream ...
of improvement/redo notices.
They changed the resident portals and made everyone re-instate their payment options.
Next, they installed digital locks without giving any options to opt out or waiting until people moved out. If you didn't register for this service, you will be locked out.
Shortly, it went from bad to worse. They started renovations while people were still residing in their apartments! They replaced carpets in living rooms with cheap, ugly smelly vinyl floors, replaced kitchen and bathroom taps (now the bathroom faucet doesn't match the bathtub one), painted kitchen cabinets white (from natural wood), put wall tiles in the kitchen that look like public toilet wall, put vinyl floors in the bathroom (instead of tile). To make it worse, they told us we have to move our living room furniture into our bedrooms for 3 days (!) and we have no say in this, don't complain, if you don't do it you will be charged. I have carpet scraps stuffed in my coat closet left behind, some of my kitchen cabinet doors are crooked, and one is hanging on one screw. The vinyl floors are already starting to lift up in areas. Definite downgrade!
Next was parking lot resurfacing, and people were told to park elsewhere or be towed.
Then another "improvement" came: rent payment went to a different app and everyone was required to redo their payments again. We only had 4 days notice prior to start of this, a week from rent due date. On the commencement day all automatic payments were disabled, and if you happened to be away from home or missed the notice - too bad!
The apartment models vary greatly, from nice to small, dark and dodgy. Don't believe what you see online: it might not be what you get. Even dodgy ones are overpriced. The appliances are a bit dated.
The staircases are dirty and old and there is no cover or elevator (makes it difficult to move groceries or heavy luggage to upper floors). It is a hazard in the winter, they get slick with ice and show.
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