No Noise Resolution from Staff
December 31, 2024 - Review from Apartments.com
It has been over four years since the previous review here. I don't know if this community has changed for the worse with regards to being quiet, or if I have simply gotten unlucky. I have been living here for over two months, and while the location is good, and the staff is friendly, I have been consistently troubled by noise disturbances from my upstairs neighbors. The frequent banging and dog noises at all different of day have made it difficult to enjoy my home and get any consistent ...
sleep.
Despite bringing this issue to the attention of the management staff, who have informed me that they have provided notice to the tenant, there has been no further action taken that I am aware of in the past month, and no future avenue for resolution has really been provided. The whole process on their end hasn't been very transparent, nor instilled much confidence. I had hoped for a more proactive approach to resolving this issue, but unfortunately, it seems that my concerns have not been adequately addressed.
If you are sensitive to noise, I would recommend considering this before moving in. If you aren't, there are cheaper places nearby, and the expectation of a more pleasant environment is the only reason I didn't go with those. My previous rental experiences were significantly cheaper with fewer noise issues. For reference, I have had a hole put in my ceiling by an upstairs tenant at a previous complex that was right next to a university, and I would have given them a 4/5.
I hope the management can find a solution soon, as I would love to enjoy my living space without the constant disruptions, would like to simply renew my lease instead of moving again, and would prefer to leave a positive review for the staff that I've enjoyed interactions with.
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Property Manager Responded
January 14, 2025
Thank you for your feedback. We take our residents' comments seriously and would appreciate the chance to discuss your concerns further. You may contact our office at 904-467-9718 or email the office at xop@westdale.com and our team will be able to further assist you.- The Oakleaf Plantation Team
Max of 2. One-time fee is $300 for one pet, or $500 for two pets. The monthly pet rent is $15 for the first pet, and an additional $10 for the second pet.