Apartment From Hell!!
August 4, 2025 - Review from Apartments.com
Avoid at All Costs – This Place is a Roach-Infested Nightmare
Moving into the Oaks of Lewisville was hands down one of the worst decisions I’ve ever made. This place isn’t just poorly managed, it’s absolutely disgusting. The second we stepped in, it was clear the unit hadn’t been properly cleaned, inspected, or maintained. We had to file a maintenance request on day one, which speaks volumes. The smell coming from the kitchen was vile and relentless, no matter how much we scrubbed. I wouldn’t ...
even store dishes in the cabinets out of fear of contamination.
Roaches were everywhere! Not just the occasional bug, this was a full-blown infestation. We ended up throwing away our air fryer and blender just to avoid bringing these nasty pests with us when we escaped. It honestly felt like there were dead roaches embedded in the walls from years ago.
It’s painfully obvious they don’t do a proper walkthrough before handing over the keys, and the leasing office staff couldn’t care less. They’re unfriendly, unhelpful, and act like you’re a nuisance for expecting a livable home. We moved in during May and we give notice within 48 hours! That’s how bad it was. Paying the early termination fee sucked, but it was worth every penny to get out of that hellhole.
To make things worse, they brag about these "smart" locks on the front door like it's some sort of luxury upgrade. Meanwhile, the entire complex is falling apart and crawling with pests. Priorities? Completely backwards. Oh, and they sent emails expecting residents to replace the batteries in the locks ourselves, isn’t that what your understaffed maintenance team is supposed to handle?
This place is a joke. No amount of air freshener, cleaning products, or wishful thinking can cover up how awful it is. I wouldn’t recommend Oaks of Lewisville to my worst enemy. Living here was nothing short of a stressful, unsanitary, and infuriating experience.
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Property Manager Responded
August 11, 2025
Shareese, I’m truly sorry to hear about your experience. We strive to provide a comfortable living environment, and I regret that we fell short. Pest control is a priority for us, and we’d like to address your concerns right away. Please reach out to me directly so we can discuss the situation and work toward a resolution. Thank you,
Jennifer – Community Manager – 972-221-7566
Max of 2. Large Dogs Welcome.