Unprofessionalism and a not so "Gated Community"
December 30, 2022 - Review from Apartments.com
I lived in this complex for the last two years and recently moved out. The apartment that I lived in was fine but I would not describe it or the amenities as "Luxury". The security gates around the complex were never reliably secure. I would say that it was more common for the gates to be open or broken and it would take a month for them to repair a gate if it was broken. There were multiple car break-ins and there were people breaking open the mailboxes that are on the outside of the office ...
building, not inside the "gated" complex. Where this complex falls short is the management and staff at the front desk. The worst example was when I took time off of work to go to a move-out walk through appointment that was scheduled well in advance. When I arrived that day, I was told that no one was able to conduct the walk through with me because the person had to leave the office for the day, which I was not notified of prior to showing up for the meeting. It was a waste of my time and time off work. I wasn't that worried about it at the time though because the person could have had a family matter or something to take care of. After learning my walk through was not going to happen, I was told that they take pictures when they do the final inspection and that I would get a copy of the photos that they would use to add additional charges if there were to be any. I finally got my final statement in the mail and was charged pretty much half of my security deposit for ridiculous charges. I reached out to the office and now they are telling me that they will not provide me the pictures from the inspection because they don't give them out even though I was specifically told I would get a copy when my inspection was canceled. In short I would NOT recommend this complex or the new one they just built across the street, if it is run by the same company. They are very unprofessional and terrible with communication/keeping their word.
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