I have lived in many high-end apartment complexes, and this has been the WORST experience with management I have ever had in decades of renting. I run my own business and work from home full-time, and I warn anyone who wants a quiet, respectful living situation to stay far away from Panorama and the management here. To give an example, the building started construction a few floors above me without notifying us. When the drilling commenced- and when I say drilling, I mean a jackhammer pounding
...(deafening!) that felt like it was in the unit above- the manager told me it would “only” be all day (10-4pm)for the rest of that week. Again, no notice was ever given to us. I work in my home, and this was absolutely unacceptable to me. They offered to move me to the theater to work (which, btw, does not even have a desk). Why am I paying for a space to live/work that i cannot live/work in? The drilling continued through the end of the week, with the GM promising in writing that the drilling would not continue past that week.
Monday morning the drilling continued. Tuesday, then Wednesday, the drilling continued. The manager assured us again she would be speaking with management to get us a discount off our rent (in writing and verbal communication). And she never returned our inquiries or calls. She promised the drilling and deafening noise would not continue past Wednesday. Thursday morning, the noise continued and I felt forced to call the police and a lawyer.
I run my own business, work from home (my husband does occasionally as well), and consider us both very reasonable people. But the level of disinterest, compete lack of empathy, ability to problem solve, communication on issues that may affect us, seeming lack of power to make any decisions on issues affecting tenants…coupled with our continued ignored concerns about the noise levels inflicted on our living space by the building (not even neighbors!) force me to take to the internet and give future tenants this warning. DO NOT choose this building if you want a home where your space and the noise levels are protected and respected, where concerns are taken seriously. DO NOT choose this building if you want management that is HONEST, competent and has power to make decisions in the tenants best interest.
Stay away from Panorama. We will be leaving as soon as our lease is up, and if it were not for this experience, we likely would have stayed for a few years.
Max of 2.